Shipping policy

40MAX Shipping & Warranty Policy

1. Shipping

Most 40MAX orders are shipped from our warehouse in Shenzhen, China. Estimated delivery times depend on the shipping method selected.

Order Processing Time

  • In-stock items: Ships within 2 business days

  • Made-to-order/custom items: Ships within 7 business days

  • Orders placed on weekends or holidays may require an additional 1 business day for processing.

Shipping Fees

  • Free shipping: Orders over $69 (standard domestic shipping)

  • Orders under $69: $7.99–$9.99 depending on the destination

Remote Area Surcharge (USA Only)

Due to higher shipping costs, certain U.S. states, territories, and remote areas may require an additional $15 remote area surcharge:

AA, AE, AP, AS, FM, GU, MH, MP, PW, VI, PR, AK (Alaska), HI (some outer islands)

Default Carrier

YANWEN

Tracking numbers typically look like: UJ052211535YP

Alternative Carriers

  • 4PX

  • DHL Express

  • SF Express

Track Your Package

You can track your package through 17TRACK.

Estimated Delivery Times

  • USA / Canada: 9–15 business days

  • Europe: 9–15 business days

  • Australia: 7–10 business days

  • Asia: 3–7 business days

  • Other regions: 8–10 business days

Important Notes

  • Please make sure your shipping address is complete and accurate. 40MAX is not responsible for delivery issues caused by incorrect or incomplete shipping information.

  • Hong Kong SAR: Shipping is available at a flat rate of $14.99 USD per order.

  • For airsoft grenade products, customers may also consider purchasing from local retailers.

Special Notice for Australia & New Zealand

Due to strict local customs and import regulations in Australia and New Zealand, certain products may be subject to customs inspection, detention, seizure, or other import restrictions.

If a package cannot be delivered because it is inspected, detained, seized, intercepted, or otherwise restricted by local customs or authorities, this is considered a circumstance beyond our control. In such cases, 40MAX will not provide a replacement or refund.

Customers are responsible for checking and confirming the applicable import, customs, and product regulations in their country before placing an order. By placing an order, you acknowledge and accept these potential customs risks.

2. Customs Duties & Import Taxes

Orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are not included in the product price or shipping cost and are the buyer's responsibility.

We recommend checking with your local customs authorities before placing an order to understand the applicable import requirements and potential charges.

Failure to pay required duties or taxes may result in:

  • Shipping delays

  • Return-to-sender shipments

  • Additional fees

Any costs or losses resulting from the buyer's failure to pay required duties or taxes are the buyer's responsibility.

3. Warranty Policy

All eligible 40MAX products are covered by a 3-month limited warranty for product defects that occur under normal and reasonable use.

3D-printed parts and accessories are not covered by the 3-month limited warranty.

Warranty Procedure

  1. Contact us at support@40max-airsoft.com and provide photos or a video clearly showing the issue.

  2. We will respond within 24 hours and may request additional information or troubleshooting.

  3. If the issue is confirmed to be covered by the warranty, we will advise you on the appropriate return or replacement procedure.

Return Shipping

  • Factory defects: 40MAX covers the return shipping cost.

  • User-caused issues: The buyer is responsible for return shipping costs.

Warranty Period

The warranty period begins on the delivery date.

Inspection Upon Delivery

Please inspect your items within 7 days of delivery.

If you notice any quality issues, please contact us as soon as possible.

What Is Not Covered

The warranty does not cover:

  • Misuse, impact, or improper operation
  • Modifications, disassembly, or unauthorized repairs
  • Cosmetic damage or normal wear and tear
  • Use beyond the product's intended purpose
  • Improper voltage, overloading, or exposure to water or chemicals
  • Incorrect or incomplete shipping addresses
  • Lost or stolen parcels after confirmed delivery
  • 3D-printed parts and accessories
  • Consumable items such as BBs, gas, tape, and similar products

Late Delivery

If your shipment is 15 days or more beyond the estimated delivery time, please contact us for assistance.

Customer Support

📧 support@40max-airsoft.com

Your satisfaction is our priority.